Frequently Asked Questions

Q) How soon can we expect to receive our wedding images?

A) Your Wedding files will be uploaded to an online gallery by the end of the 4th week after your wedding date. You will receive your Wedding files on a usb thumb-drive drive within the 5th week.

 

Q) Can I make prints with the USB drive that's included in the package?

A) Yes! All of the edited photos from your wedding day will be on your usb drive. They will be high resolution and ready for print.

 

 Q) Do you travel outside of the New River Valley for Weddings?

A) Yes I do. Michael travels all over the USA, Canada, Hawaii and the Caribbean to capture your wedding day memories. You would be responsible for lodging and travel expenses.

 

 

Wedding Information

Q) When will you arrive to capture the beginning the day of...

A) Depending on the wedding package you select, in most cases 2 1/2 hours before the ceremony starts.

 

Q) Will Michael actually shoot our wedding or will he subcontract out his services?

A) Michael Keyes will be the main photographer, if you selected a package with a second shooter, they will

most likely be available for 1/2 of the wedding day.

 

Q) Do you have backup equipment?

A) Yes, I always carry backup cameras and equipment.

 

Q) Does your studio carry liability insurance?

A) Yes my Studio carries a Business Insurance Policy.

 

 

BOOKING & PAYMENT 

Q) We definitely want to book you! What is our next step? 

A) Awesome! We are excited to work with you! To officially book us, you'll have to sign our online contract and pay a non-refundable retainer fee of $500. As soon as those two things are in, you're booked!

 

Q) Can we make monthly payments?

A) Definitely! You can make payments at anytime.  

 

Q) When is our remaining balance due?

A) Your remaining balance is due 30 days before your wedding date. A reminder will be sent out via email to help keep you on track. 

 

Q) Can I pay with a credit card?

A) Yes! We accept all major credit cards with a 5% transaction fee. We will take your transaction directly over the phone and email you a receipt for your records.

 

Q) Who do I make checks out to and where where do I send them?

A) Michael Keyes Photography | 22 Montgomery Street | Radford Virginia | 24141

 

Q) What happens if we go over on our time for the wedding day?

A) 15-20 mins is ok, however an hour over would be $250 per hour